SHIPPING & RETURNS
Return / Refund Policy
Products must be returned in the same condition they are received.
Blackcurrant Performance offers a 14-day return policy from date of purchase. Items must be returned complete and undamaged. For items that were incorrectly ordered by the customer, the customer will be pay the return postage and the postage paid upon ordering will be deducted from any refund of returned goods.
If a refund has been agreed upon between Blackcurrant Performance and the customer, outside of complete and undamaged goods, then the customer must return all opened and/or unopened goods to Blackcurrant Performance. The customer will incur the return postage cost and a refund will not be given until the goods have been returned.
Please include a copy of your invoice or packing slip. If you do not have either of these, please include your first and last name, shipping/billing address, email address and phone number.
Return to:
Blackcurrant Performance
Unit 2/29 Premier Circuit
Warana Qld 4575
Australia
Refunds for the price of the product will be made within 7-14 days. Refunds are made to the purchasing credit card or to a supplied bank account. If the card has expired, please let us know the new expiration date in order to expedite your refund.
Please Note: MP3s, e-books and other digital products are NOT eligible for refunds after they have been accessed.
Shipping Policies and Rates
Orders within Australia: Item/s are dispatched within 1-2 business days after receipt of order
International Orders: Please allow 2-4 weeks for delivery, due to customs
Express Post: Orders usually arrive within 1-3 working days
Shipping options available at checkout include:
- FREE Shipping for orders over $125 (within Australia)
- Flat rate fees for orders under $125 (within Australia)
- $9.97 Standard post (within Australia) – please allow 3-7 working days for delivery
- $13.97 Express post (within Australia) – please allow 1-3 working days for delivery
- United States flat rate shipping $14.97
- Flat rate fees for all International Orders of $29.97
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kilogram.
How are items shipped?
Our main courier is Australia Post, however other courier services may be used from time to time. It is not possible to specify a preferred carrier when placing your order. It is up to the customer to choose either express or standard post upon checkout.
Once an order is dispatched, Australia Post sends a direct email with details to view your tracking number and details.
Authority to Leave
Please note we no longer allow parcels to be left without a signature, also known as ‘authority to leave’. This is to protect security of your delivery as best we can. Whilst it is always understood that when you choose ‘authority to leave’, it is at your own risk; we don’t like to see our customers not receive the parcels that have been paid for. You will be notified by Australia Post when your parcel is being delivered. If you have an issue with the location of your post office, may we recommend that you use an alternate shipping address.
International Orders
Please note – some items may be confiscated by customs within your own Country (does not happen very often). Some items may not have a tracking system available (registered post can be tracked to tell us that it has left the country, traceable registered post will give full tracking ability). Changing Habits takes no responsibility for the actions of others (customs or postal service) and cannot be held responsible for a parcel that gets lost or confiscated.
Country Eligibility
Blackcurrant Performance products are not available for shipment to all countries. The delivery address that you specify must be within a country eligible to receive these products.
